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Shipping & Returns

 

Return Instructions

Please enclose a copy of your order receipt, with instructions noting whether you would like a return or an exchange, as outlined on the back of your printed order receipt. If you do not have your printed receipt, please send an email to onlineorders@eatneat.com

 

Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.

PHONE 

866.637.neat (6328) 

LOCATION 
244 NORTH QUEEN ST. 
LANCASTER, PA 17603
 

*Neat is packaged by VisionCorps (previously SABVI) at its food facility in Lancaster County, PA. VisionCorps provides education, rehabilitation, advocacy and employment opportunities for people who are blind or vision impaired.

The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. The cost of shipping exchange items back to you will be covered by NEAT Foods LLC.


Receiving a Refund

The time required for you to receive a refund will depend on the following factors:

 

  • 1 to 10 business days for us to receive the return shipment from your shipper
  • 1 to 3 business days for us to process your return
  • 3 to 10 business days for your bank or credit card company to process the refund request

 



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