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Shipping & Returns


Return Instructions

Please enclose a copy of your order receipt, with instructions noting whether you would like a return or an exchange, as outlined on the back of your printed order receipt. If you do not have your printed receipt, please send an email to onlineorders@eatneat.com


Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.


ATTN: Online Orders
2225 Sycamore Street
Harrisburg, PA 17111

The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. The cost of shipping exchange items back to you will be covered by NEAT Foods LLC.

Receiving a Refund

The time required for you to receive a refund will depend on the following factors:


  • 1 to 10 business days for us to receive the return shipment from your shipper
  • 1 to 3 business days for us to process your return
  • 3 to 10 business days for your bank or credit card company to process the refund request


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